Privacy Policy

1. Introduction

Welcome to Paltrix ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at paltrix.ai or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We reserve the right to make changes to this policy at any time and for any reason.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, and company information you voluntarily provide when requesting a demo or contacting us.
• Derivative Data: IP address, browser type, operating system, access times, and pages visited directly before and after accessing the site.
• Business Data: Information about your supply chain operations shared during onboarding or product evaluations.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected to:

• Respond to your inquiries and fulfill your requests
• Schedule and conduct product demonstrations
• Send administrative information, including updates to our terms and policies
• Deliver targeted communications relevant to your industry or use case
• Analyze usage trends to improve our website and platform
• Prevent fraudulent transactions and monitor against theft

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as CRM, email delivery, and analytics platforms.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@paltrix.ai.

7. Cookies

We may use cookies and similar tracking technologies to access or store information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

8. Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By providing your information to us, you consent to such transfer.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

11. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions or comments about this policy, please contact us at: hello@paltrix.ai